FAQ's

Q. How long will it take for my items to arrive?
A. We understand how important fast and reliable delivery is. Here’s a quick breakdown of our delivery timeline:

1. Order Cutoff Time: 12:00 PM (EST)

2. Order Handling Time: 1–2 business days

3. Total Delivery Time: 4–8 business days (depending on your location and chosen shipping method)

We work hard to ensure you receive your order as quickly as possible.

Q. Where do you ship?
A. We currently ship to all provinces in Canada and the United States, excluding P.O. boxes, APO, FPO, or DPO addresses due to carrier limitations.

Q. Do I have to pay for shipping?
A. We offer free shipping on all orders over $150 CAD in Canada and the U.S.
For orders under that amount, various paid shipping options are available at checkout — including expedited services via UPS and Canada Post.

Q. Will I receive a confirmation number when I place my order?
A. Yes! After placing your order, you will immediately receive an email with your order number and details. Once shipped, you will also receive a tracking number and link.

Q. Who can I contact if I have a problem with my order?
A. We’re here to help! For any issues or questions regarding your order, please reach out to our support team:
Email: infocoztattoosupplies@gmail.com
Phone: (416) 938-4846
Hours: Mon–Fri | 9:00 AM – 8:00 PM EST

Q. How can I pay?
A. You can pay securely using all major credit and debit cards: Visa, Mastercard, Amex, Discover, plus Apple Pay and Shop Pay.

Q. Is checkout on this site secure?
A. Yes — we use advanced encryption technology to ensure all transactions are safe. Your personal and payment details are fully protected.