FAQ's

Q. How long will it take for my items to arrive?
A. We understand how important fast and reliable delivery is. Here’s a quick breakdown of our delivery timeline:

  1. Order Cutoff Time: 12:00 PM (EST)

  2. Order Handling Time: 1–2 business days

  3. Total Delivery Time: Carrier transit time varies by destination and shipping service and is additional to order handling time. Available delivery estimates are shown at checkout.

We work hard to ensure you receive your order as quickly as possible.

Q. What are your order policies?
A. We only accept orders from end customers. Orders placed by other suppliers or resellers are automatically canceled without notice.

Q. Where do you ship?
A. We ship across Canada, including all provinces and territories. For an address in the United States or another international destination, please contact us before ordering; a shipping option must be available for your address at checkout. We do not ship to P.O. boxes, APO, FPO or DPO addresses.

Q. Do I have to pay for shipping?
A. For Ontario and Quebec, standard shipping is $9.99 CAD on orders below $150 CAD and free on orders of $150 CAD or more. For other Canadian provinces and territories, shipping is free on orders of $200 CAD or more; below $200 CAD, carrier-calculated rates apply. Available shipping options and final eligibility are shown at checkout.

Q. Will I receive a confirmation number when I place my order?
A. Yes! After placing your order, you will immediately receive an email with your order number and details. Once shipped, you will also receive a tracking number and link.

Q. Who can I contact if I have a problem with my order?
A. We’re here to help! For any issues or questions regarding your order, please reach out to our support team:
Email: infocoztattoosupplies@gmail.com
Phone: (416) 938-4846
Hours: Mon–Fri | 9:00 AM – 8:00 PM EST

Q. How can I pay?
A. You can pay securely using all major credit and debit cards: Visa, Mastercard, Amex, Discover, plus Apple Pay and Shop Pay.

Q. Is checkout on this site secure?
A. Yes — we use advanced encryption technology to ensure all transactions are safe. Your personal and payment details are fully protected.